English
1. Personal data we may collect
We may collect personal data including your name, phone number, login and verification details, preferred language, address, pickup and delivery details, order and booking history, payment status or payment reference, remarks you provide to us, and records of communications with our team.
2. Purposes of collection
- create and manage your customer account;
- arrange pickup, cleaning, delivery, reschedule, and order tracking;
- contact you about bookings, payments, reminders, delivery, and customer support;
- verify identity or login by OTP or similar tools;
- process payment, refund, reschedule fee, and internal accounting records;
- handle service issues, complaints, and quality follow-up;
- improve our operations, pricing, logistics planning, and website service; and
- comply with applicable legal, accounting, tax, or regulatory requirements in Hong Kong.
3. If you do not provide data
Some personal data is necessary for us to create an account, accept a booking, arrange pickup or delivery, or contact you about your order. If you do not provide required data, we may not be able to provide the requested service.
4. Transfer and disclosure
We may share relevant data only as reasonably necessary with service providers supporting our business, including payment processors, OTP/SMS or messaging providers, map or address lookup services, website hosting or IT support, and professional advisers. We may also disclose data when required by law or lawful request. We do not sell customer personal data.
5. Direct marketing
We will use your personal data for direct marketing only where permitted by law and, where required, with your consent. You may ask us at any time to stop using your data for direct marketing.
6. Retention
We keep personal data only for as long as reasonably necessary for service delivery, customer support, internal records, dispute handling, and legal or accounting compliance.
7. Cookies and website records
Our website may use basic browser storage, session tools, and technical logs to support language preference, login flow, order flow, and site performance.
8. Access and correction
Under the Hong Kong Personal Data (Privacy) Ordinance, you may request access to and correction of your personal data held by us. We may need to verify your identity before handling the request.
9. Contact us
Email: [email protected]
Phone: 9661 6165
Address: Shop 11, G/F, Chuen Fai Centre, Kong Pui Street, Sha Tin Wai, Shatin